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About RoomStore |
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RoomStore was founded in 1992 by a renowned furniture family that established its first retail store in 1910. RoomStore began with four stores in the Dallas/Ft. Worth metroplex in August 1992. Since 1992 RoomStore has grown to more than 60 stores in Virginia, Maryland, Pennsylvania, North and South Carolina, Alabama, Florida, Texas and Louisiana offering customers the best furniture and accessory values available!
The RoomStore concept makes furnishing your home easier by offering an enjoyable one-stop shopping experience for all your home furniture and bedding needs. You'll leave RoomStore with the confidence that you've purchased the very best merchandise from the industry's leading manufacturers, at the best price possible. |
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Guarantees and Warranties |
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To ensure you are satisfied with your purchase, we offer the following Warranties. |
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Guaranteed Lowest Prices |
We Guarantee the Lowest Prices Everyday!
Item for item we'll beat the lowest advertised price.
RoomStore's 30-Day price guarantee applies to local stocking retailers' in stock merchandise only. If you find a lower price on an identical item (vendor and model number must be the same), we will refund or credit the difference. Varying finance offers and their costs will be taken into consideration when calculating the comparison cost. Not applicable to previous purchases, discontinued, damaged, floor sampled or clearance merchandise. |
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RoomStore Warranty |
RoomStore warrants all merchandise we sell to be free of manufacturing defects in materials and workmanship for a period of one year from the date of delivery, to the original purchaser and original delivery address.
The basic RoomStore warranty is void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold "as is", or is used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.
Please note that many manufacturers offer separate warranties on their products. For more information, please refer to any warranty tags that come with the furniture. |
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Buying Online from The RoomStore |
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Pricing and Other Errors |
Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.
In cases where such errors do occur, The RoomStore expressly reserves the right not to honor pricing errors on this website, either in stores or when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. |
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Paying for Your Purchase |
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We offer a variety of ways to pay for your purchase. |
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Credit Cards |
All online orders must be paid in full at the time of purchase.
We accept Visa, MasterCard, Discover and RoomStore Card online. |
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The RoomStore Card |
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You may also use your RoomStore Card to make a purchase online. To apply for a card, click here. This card can be used on online once received in the mail. |
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Delivery and Pick-ups |
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RoomStore offers delivery to your home or pick-ups at certain locations. |
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Delivery |
To ensure smooth delivery of your furniture, please review the following delivery policies.- COD's are not accepted on delivery.
- Three (3) days prior to delivery of your furniture, we will attempt to contact you by phone to confirm delivery day and inform you of an estimated 4-hour time frame. Unfortunately, we cannot take requests for time stops.
- If you must reschedule your delivery date, please notify our Online Customer Service Department at (866) 287-3203 ext 2778. To ensure that all customers receive the best possible service, you must reschedule your delivery 72 hours before your scheduled delivery date.
- Rooms should be cleared in preparation for your furniture delivery. Please be sure there is a clear path from the point of entry to your home to the room where your new furniture will be placed. Due to liability issues, we cannot move your existing furniture or any electronics, TV's, or computers.
- Please measure your home/doorways to fit your new furniture. We do not hoist furniture. We cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
- Our delivery drivers can only deliver up to the 3rd floor without elevator. Elevator time requirements or restrictions need to be called in to Online Customer Service Department at (866) 287-3203 ext 2778 at least 72 hours prior to delivery.
- We cannot deliver to anyone under age 18.
- Visible merchandise damage or any home damage must be noted on delivery documentation and called in to our Online Customer Service Department at (866) 287-3203 ext 2778 with in 72 hours of delivery.
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Pick-ups |
Pick-ups can be made at certain locations. Should you pick up your furniture, pick-up hours and directions will be e-mailed to you with your order confirmation.
To ensure smooth pick-up of your furniture, please review the following pick-up policies.- Customers who pick up merchandise are served on a first-come, first-serve basis. Wait times may vary. Please allow additional wait time for fabric treatment.
- You must bring your printed email confirmation, and picture I.D.
- Merchandise that is picked-up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble product for you at the pick up location.
- Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
- For concealed damage on merchandise that was picked up, you must contact our Online Customer Service Department at (866) 287-3203 ext 2778 within 72 hours of the date the merchandise was picked up. Any items returned must be in the original carton.
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Cancellations and Returns |
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Should you wish to cancel your order, please refer to the following policies. |
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Cancellation before Delivery |
If you have NOT received your merchandise, you may cancel all or part of your order without a charge or fee by calling our Online Customer Service Department at (866) 287-3203 at least 72 hours prior to delivery.
In order to give all customers ample time to plan their delivery, we plan deliveries 72 hours in advance. To ensure that all customers receive the best possible service, you must cancel or reschedule a delivery at least 72 hours before your scheduled delivery date. |
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Returns after Delivery |
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If you wish to return your purchase after receiving it, you must contact our Online Customer Service Department at (866) 287-3203 no later than 5PM 48 hours after you receive your furniture. The furniture must be picked up in excellent condition. A 10% restocking fee will be charged. No credits in any case will be given for delivery charges, protections or used bedding. |
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Other Service Issues |
We do our best to make your delivery successful. However, sometimes issues arise that are beyond our control. Should you need service, please contact our Online Customer Service Department at (866) 287-3203 or e-mail us at websales@roomstore.com
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Security and Privacy |
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Security |
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At RoomStore, our customers are our number one priority. That's why we go to such great lengths to guarantee the security of all online transactions. The secure server software (SSL) we use is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. |
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Privacy |
The information gathered on this site by RoomStore, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing, not to RoomStore; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but RoomStore makes clear to financial companies, manufacturers, and shippers we work with that we expect your information to be handled appropriately.
We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within RoomStore's control.
It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. If RoomStore is sold or transferred to a third party, then all personal information collected prior to the sale or transfer will remain subject to this Privacy Policy. This policy was updated December 2nd, 2008. |
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