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Online Shopping at RoomStore |
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Note: Please be sure you have entered your zip code above to see the most relevant and specific answers to your questions. |
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How does RoomStore online work? |
As one of the Mid-Atlantic and Texas leading retailers, RoomStore is pleased to bring you the best in online shopping.
Browse our tremendous selection of merchandise, read our online magazine, and use our interactive tools to find everything for your home.
Ready to order? Your items are in-stock, nearby, and can be delivered quickly and inexpensively. Select your delivery date, place your order online and you’ll soon receive your merchandise from one of our local warehouses that knows home delivery and will always be there to help.
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What about delivery? |
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Shopping online with RoomStore gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it’s the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby RoomStore Showroom. |
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Registration and Privacy |
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Why is ordering online safe? |
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At RoomStore, our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. Click here to learn more about RoomStore Security Policies. |
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Delivery and Pick-Ups |
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How will my order be delivered? |
RoomStore delivers thousands of orders a day, quickly and efficiently. And with our state-of-the-art online tracking system, we keep you in the driver’s seat. You choose your delivery date during the purchase process and can track your order online.
Here’s how it works:
1. Complete your order on RoomStore.com.
2. Your order is then submitted for fulfillment.
3. We accept your order, we will charge your credit card and provide you with:
a. your Delivery Document Number – this is the reference number we use for your delivery
b. contact information for the customer service representatives that can answer questions about your delivery.
4. After your order is accepted, you can track your order on our web site by clicking “My Delivery Documents” in your RoomStore Account.
5. Before your delivery, you will be contacted and informed of a 4 hour window when your furniture will be delivered.
Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.
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When will my order be delivered? |
Because RoomStore has an extensive network of stores, your merchandise will be delivered fast - in days, not months in most cases. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your merchandise.
On the first page of the order process, we'll show you the earliest date your merchandise is available.
On the second page of the order process, once you've entered your exact address, we let you select a delivery date that is convenient for you.
At RoomStore, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few furniture websites that offers this level of visibility and flexibility.
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You said you deliver in days, but when I checkout, I get a 3 week delivery date - what happened? |
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There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we show you a delivery date that includes the time it will take to restock and deliver to your home. In most cases, once an item has been restocked, delivery dates become significantly shorter again. |
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Can I change my delivery date? |
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Yes, the delivery date of your order can be changed online — up until 96 hours before your delivery date. To change the date of delivery, simply login to your RoomStore.com Account and click on the Delivery Document you want to change. |
